Availability

How can I check hotel availability?

Go to our Hotel Search page and enter your selection criteria. Hit Search and all MHN member hotels will appear based upon your search criteria. Click on the hotel image that you prefer to stay. It will take you to a hotel description page providing the hotel location, amenities and other details about the hotel. On this page, select your dates and check for room availability. Select your room and all associated national discounts while making your reservation on-line. If you are calling the hotel directly let them know that you are an MHN member and they will be able to tell you the new rate (be sure to look up the MHN hotel category i.e., Advantage, Plus, or Elite). The MHN discount will be taken at time of check-in only. If you would like to see your final rate (before taxes) with the MHN discount, please see the MHN Savings Calculator. Just enter in the appropriate data.

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When I search for a hotel, I do not get a result and it states there are no hotels available. Why is that?

A MHN member hotel may not be available in the location you selected. Expand your search to look for a nearby MHN member hotel. Please note that we are constantly adding more hotels to MHN.

When I tried to make my booking it didn't work? What do I do now?

There may be an issue with one of the following items:
1. Check that you are still connected to the internet
2. If the hotel reservation page states "sorry no rooms available" this may mean that the hotel is sold out. Try to find an alternative location that would suit your need by going to the MHN Hotel Search page again.

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How do I know that the booking worked?

You should receive a confirmation from the hotel directly either by mail, fax, or email based upon what you choose as your confirmation delivery method at the time of your booking. If you choose email, make sure to check your spam box as some spam filters are ultra sensitive and may route the email to that folder. Note that the booking confirmation will not come from MHN and the discount will not be applied until you check-in. Be sure to bring your MHN card at time of check-in to ensure you are credited for your stay and earn MHN Rewards. The front desk associate should swipe your MHN card in our machine.

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Booking Information

I have submitted my reservation form and credit card - what happens now?

Once you complete your reservation and provide your credit card information, your accommodation request will be processed by the hotel as quickly as possible (typically instantly). However, some delays may occur due to hotels' processing requirements. If the hotel you selected is available for the dates you specified, your booking will be finalized and your credit card will be charged. If you wish to cancel your booking after this, please review the hotel cancellation policy.

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How long will it take to confirm my booking?

Most of the times your hotel booking will be confirmed instantly if you complete it online. You can check on the Current status and /or cancel your booking request through the hotel website subject to the hotel terms and conditions.

Disclaimer: While our member hotels diligently process your booking request according to the guidelines shown above, occasionally they may be unable to finalize your request within this time limit. Some of the reasons for delays in replying include public holidays and time zone differences or other issues beyond their control.

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How can I amend or cancel my booking?

Should you wish to amend or cancel your existing booking, please go to the hotel website and follow the specific instructions.

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What is the CONFIRMATION / ACCOMMODATION VOUCHER?

This is confirmation of your reservation. Once your reservation is confirmed, the hotel will send you a confirmation number. Please print out a copy and keep this document safe. You will need to present it at the hotel during check-in along with your MHN membership card.

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What happens if there is a problem with the hotel when I arrive?

The first step is to contact the front desk at the hotel. Our member hotels will make every effort to resolve your problem. If you continue to have problems, please contact us via email by clicking here. We will do everything possible to resolve your issue.

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How do I check on my booking for a hotel?

You can check the status of your existing booking in two ways. First, as soon as you book your room online, a confirmation e mail will be sent to you. It will also let you know how to "View/Amend Your Booking". Remember you will not see your booking within the MHN website. You will only see it at the selected hotel's website.

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How can I request an early check in or a late check out?

If you want to request an early check in or a late check out, please include the information in the 'additional requests' section when filling out the reservation form online. Although our member hotels do not guarantee such a request, they will make every effort to address your request.

Please note: Early check in and late check out are subject to the availability of the room and cannot be confirmed until the day of check in or check out. Our member hotels will make every effort to accommodate your needs. If you plan to arrive more than 6 hours prior to the hotels check in time, and want to guarantee that you will be able to check into your room on arrival, you will need to book the night prior to the date of arrival. Example: If the check in time for a hotel is 2 pm and you are planning to arrive at 4 am on January 5, you will need to book for January 4 AND January 5, as most hotels are not able to organize check in at such an early hour.

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What are your booking conditions?

The terms and conditions of booking at each hotel may vary. Please review terms and conditions of the hotel you selected (when you are online at their website) or by speaking to the hotel staff directly.

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Payment

Is it safe to use my credit card?

Your credit card details are encrypted using SSL (Secure Socket Layer) security on the hotel website. It is not stored by Members Hotel Network in anyway. It will never be shared with unauthorized third parties.

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Do I have to send my credit card details online?

Our member hotels encourage all of our MHN members to submit their credit card information via a secure online form at the time of reservation. This makes it easier for the hotels to process your booking requests quicker and more efficiently. However, you also have an option to fax your credit card details. Please contact the MHN member hotel you have selected for their fax number when completing your reservation.

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When will my credit card be charged?

Depending upon the hotel rate plan you selected, your credit card may be charged for the full amount immediately after you submit the credit card information. In all other cases your credit card is charged ONLY at the time of check out. Please note that it is a common practice to hold the amount of your stay on your credit card until you check out.

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Can I pay with more than one credit card?

Yes. You are able to provide payment with multiple credit cards. If you require to payment using more than one credit card, please contact the MHN member hotel directly.

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I don't have a credit card, can I pay cash?

All bookings on-line require a credit card in order to hold the room for you. You may pay cash when you check out if you desire.

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Which credit card types do you accept? The cards accepted are: American Express, Diners Club, MasterCard, Visa, Discover. If you have a credit card other than these, please contact our MHN member hotel. Some foreign credit cards may incur additional fees. Please contact the MHN member hotel for information on these charges.

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Hotel Facilities & Room Information

What is the cost of car parking at the hotel?

All the information that is available to us about facilities at the hotel is displayed on the MHN member hotel website. For information not already stated on hotel website, please contact the MHN member hotel directly.

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Do you provide airport transportation with my accommodation?

Please check on each MHN member hotel website to see if airport transportation is available, and if there are any charges for such services. Standard room rates do not include costs of airport transfers, unless otherwise stated.

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Where can I find contact details for an MHN member hotel?

Please visit our hotel search section of the MHN website to find information on our MHN member hotel(s).

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How do I find directions to the hotel?

The location information of the MHN member hotel is listed on the hotel website page. This can also help identify the distance from the hotel to certain landmarks or the airport and other destinations of your choice.

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Could you send me maps and/or other information about the hotel?

All the information regarding the MHN member hotel (such as facilities and rates) is located on each hotel's website. For additional information, you may contact the MHN member hotel directly.

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Is breakfast included in the room rate?

Many MHN member hotels include a buffet or continental breakfast as part of their room rates, while others offer it as a separate service. This information can be found on the MHN member hotel website.

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Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?

If the room type that you book is, for example, "Standard Room including Breakfast", breakfast does not need to be added to your itinerary. If it states that it includes breakfast for up to 2 guests, and there are more than 2 guests staying, you will need to add any extra breakfast's to the itinerary if required. Please indicate that in your reservation online or contact the MHN member hotel directly, or let them know at the time of check-in and they will make every effort to accommodate your request.

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How can I add my Hotel to your website?

Please visit our Partnership section on the MHN website or click here to email us directly.

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Pricing/Rates Information

There are no rates for the dates I require or rates appear as "Not Available". What do I do now?

If the rates for date(s) you require are not listed on the selected hotel website page, you may contact the hotel directly OR select another MHN member hotel from our Hotel Search feature.

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Is the room rate per person or per night?

All room rates are per room per night, unless specified otherwise. The rates are not applicable during New Year's Eve and other special events and are subject to change without notice. The price is guaranteed upon receipt of final payment. All rates are as per the MHN member hotel website and/or reservation completed by you.

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Are taxes included in the rate?

ALL taxes and charges are normally not included in the room rate. However, once your reservation is confirmed, it will show you your room rates, taxes and surcharges, as applicable.

Please note that upon presentation of the MHN membership card at time of check-in, the MHN member hotel will revise the rates, taxes etc., including the MHN discount and any other combined discounts

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Are there any booking fees?

NO! There are no MHN booking fees.

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Membership Information

How do I become a member?

Any individual of legal age; OR business and can become a MHN Member by signing up on www.mhnsaves.com and paying an annual subscription fee of $5.00.

You can simply register by clicking here

Once you sign up, you will be able to log-in with your user name and password and start enjoying MHN membership discounts, benefits, and rewards instantly.

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Are there any Membership Levels?

NO! Unlike other clubs and programs, all of our members are treated equally. You save money and earn rewards whether you stay one night or 100 nights at out member hotels. Of course you can also earn rewards through our unique Refer A Friend progam.

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What are Member Rewards?

Once a member qualifies for a pre-established number of room night stays or completes a number of referrals (both are unlimited), the member is rewarded with CASH back.
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How do I earn Member Rewards?

There are two ways to earn rewards.

Each time you book a room at one of our member hotels and complete your stay you will earn one MHN Reward point for each night stay and qualifies you for a CASH reward. Spend it anywhere you would like too. It's our way of saying thank you for your loyalty.
You can also earn MHN rewards through the "Refer A Friend" program - available to all active MHN members. Simply refer family, friends or work associates to www.mhnsaves.com via the MHN email platform on our website (you have to be a member to access it). For every person that activates the card you earn an MHN Reward point that qualifies you for a CASH reward. Spend it anywhere you would like too. It's our way of saying thank you for sharing this program with others.

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When can I start to use my Member Dollars?

As soon as you have accumulated 20 (twenty) MHN Rewards, we will send you a cash reward of $20.00 (Twenty Dollars). You can spend that reward any way you want too. There are no strings attached. Your MHN rewards account balance will then be set to zero. And you start it over again. You can also combine the 2 types of MHN Rewards you are eligible for in order to accelerate your CASH back. For example, you may have 5 MHN Reward points on room nights stayed and 15 MHN Reward points for email referrals. You have the option to combine these two MHN Rewards and get CASH back. Keep in mind, at the end of every year your MHN Reward point balances will reset to zero for both MHN Reward categories.

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What is my Current Account Balance?

You can access your current MHN Rewards balance by logging in to www.mhnsaves.com website and going to your profile.

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What if my MHN rewards Account balance does not seem correct?

Note that it may take up to 4 weeks for your stays to be updated in your profile. If you still don't see the rewards in your account after that time period (based upon completed date(s) of stay) then please contact us by clicking here

I have lost my Membership log-in details, how can I receive a reminder?

Simply go to our www.mhnsaves.com website. Your log in will always be your registered email address. Use the "Forget Password" utility at the top of each page and follow the instructions. Please ensure you provide the email your MHN membership account is registered under, as well as the answer to the security question you selected when you initially joined. If you are still having problems, please Contact Us.

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I have a new email address. How do I update my personal details?

Please log-in to www.mhnsaves.com and enter your original email address and password.

You will then be redirected to your personal MHN 'My Account' page. Select the 'My Profile' button. Enter your changes. Once your changes are complete, simply click on the 'Save' button and you are all done. You can also update your password and other important information about your membership profile here as well, just repeat the same steps.

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What are the Membership program conditions?

To view these, please click here for our Membership Terms and Conditions page.

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Security and Privacy

Why do I need to provide my personal details to MHN?

We ask for your details when you are signing up as a new member in order for us to ensure your identity and send your MHN Reward checks to you. Your personal information will stay safe and secure. We will not disclose your information to third parties. Please see our Terms & Conditions statement - Privacy section.

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How can I be assured that my personal data is secure?

Your personal information is safe and secure. It will NOT be disclosed to third parties such as hotels only as part of the reservation process or anyone else for that matter. We do not sell or trade personal information for marketing purposes. See our Privacy policy for further details.

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Is it safe to use my credit card when I make my reservation?

All our member hotels protects your credit card details SSL (Secure Socket Layer) encryption and are PCI compliant. MHN does not store your credit card information and we will never share that information with any unauthorized third parties.

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